Refund & Cancellation Policy

14-day refund window (SaaS subscriptions)

For your first paid subscription to an MBCZ SaaS product processed through checkout on this Site (including Stonkz Cloud at stonkz.space), you may request a full refund within 14 calendar days of the charge date by contacting us at contact@mbcz.xyz. Refunds are returned to the original payment method used at checkout.

After the 14-day window, subscription fees already paid are non-refundable, except where mandatory consumer law in your country requires otherwise.

Digital delivery

SaaS access begins when your subscription is activated. The 14-day period starts on the date of the first successful subscription payment, not when you first sign in.

Cancellations vs refunds

You may cancel eligible subscriptions through the customer portal linked from your receipt, or by emailing contact@mbcz.xyz. Cancellation stops future renewals; it does not refund amounts already paid outside the 14-day window. Access typically continues until the end of the current billing period.

Marketplace & third-party sales

Minecraft plugins and assets sold through Modrinth, SpigotMC, BuiltByBit, or other storefronts are governed by that seller's refund rules. Contact that storefront for those purchases.

Chargebacks

Please contact us before opening a payment dispute so we can resolve the issue. Unjustified chargebacks may result in revocation of access.

Merchant of record

Payments for eligible MBCZ products are processed by our third-party Merchant of Record. The applicable payment provider and terms are shown at checkout. The Merchant of Record's buyer terms also apply at checkout.